Last updated: August 20, 2026
1. Who You Are Contracting With
Sweetpea Works LLC is a Louisiana limited liability company with its principal place of business at 800 Central Avenue, Jefferson, Louisiana 70121. It is the company you are contracting with, and it trades under its own name.
Pinnacle Trax is a marketing system offered by Sweetpea Works LLC, and pinnacletrax.com is the website where that system is described and sold.
Sweetpea Works LLC is the company. Pinnacle Trax is one of the things it offers.
Pinnacle Trax is the name of a marketing system — a funnel built and managed for you, sold at three subscription tiers. It is a product name, not a company. It does not employ anyone, own anything, invoice anyone, or enter into agreements.
You are hiring Sweetpea Works LLC. Every legal relationship described in these Terms — the agreement, the subscription, the invoice, the payment, the liability, and any dispute — is with Sweetpea Works LLC. Where these Terms describe what Pinnacle Trax is, they are describing a service. Where they describe what is done, promised, owed, or owned, the party is Sweetpea Works LLC.
In these Terms, “we,” “us,” “our,” and “the Company” mean Sweetpea Works LLC. “You,” “your,” and “Client” mean the individual or business entity agreeing to these Terms. “Pinnacle Trax” means the managed marketing system described in §3. “Site” means pinnacletrax.com and its subdomains.
pinnacletrax.com is our marketing website. It exists to describe our services and to let prospective clients learn about them and request a consultation. It is not a client portal, and browsing it does not create a client relationship.
Merchant of record. Sweetpea Works LLC is the merchant of record for all payments. Card and bank statements will show SWEETPEAWORKSLLC. Billing is administered at billing.sweetpeaworks.com. If you see that name on a statement and expected “Pinnacle Trax,” nothing has gone wrong — Sweetpea Works LLC is the company, and Pinnacle Trax is what you bought from it.
Invoicing and payment. The two one-time payments — the Discovery Audit deposit and the onboarding balance — are invoiced and paid through QuickBooks. The recurring monthly subscription is billed through Stripe on automatic payment.
Your card and bank details go directly to those providers and are handled under their terms and security standards. We do not store your full card number or your full bank account number. See our Privacy Policy for what we receive and retain.
Contact. Written notice to the Company may be given through the contact form on pinnacletrax.com or by mail to 800 Central Avenue, Jefferson, Louisiana 70121. We acknowledge every notice submitted through the form in writing, and that acknowledgment is your record that we received it.
2. What These Terms Cover
These Terms govern two related but distinct things, and most readers are only subject to the first.
1. Your use of this website. Anyone who visits pinnacletrax.com is bound by §§ 1–3 and §§ 11–17, together with the Our property paragraph in §9. Nothing else in these Terms applies to you unless you become a Client. Sections 4 through 8 and 10 describe a subscription you have not bought, and they are here so you can read them before deciding to.
2. Your subscription, if you become a Client. Clients are bound by all sections.
If you and the Company have signed a separate agreement, statement of work, or order form, that document controls where it conflicts with these Terms. These Terms fill every gap it leaves open.
By using this website you agree to the sections listed in paragraph 1. By enrolling in a subscription you agree to all of them.
Changes. We may update these Terms. The current version always lives on this website with its effective date at the top. Material changes affecting active Clients will be sent by email to the address on file at least 30 days before they take effect. Changes never apply retroactively to a dispute that arose before they were posted.
3. What We Provide, and What Pinnacle Trax Is
Pinnacle Trax is a managed marketing system, provided by Sweetpea Works LLC and delivered as a monthly subscription. It is not a company and not a menu of services. It is one system, sold at three tiers.
Three words define the scope of what you are buying:
- Managed means we do the work. You are not being given software, logins, dashboards, or a set of instructions. You are not expected to write, post, configure, publish, or maintain anything. We build it, we run it, we keep it running.
- Marketing system means the components are designed to work together rather than to be bought separately. A website, the content on it, the channels that point to it, the mechanisms that capture interest, and the sequences that follow up are parts of one funnel. The value is in the system, not in any single component.
- Subscription means the service is ongoing and the relationship is continuous. It is not a project with a delivery date.
The three tiers. Pinnacle Trax exists as Managed Plus, Managed Premium, and Managed Platinum. Each tier includes everything in the tier beneath it. What is included at each tier is described on the Site and in your order documentation, and the description in your order documentation controls.
Every tier is built on a custom smart website. Managed Plus — the foundation tier — requires it, and every tier above inherits it. That website is not a template you are given and left with; it is the base the rest of the system runs on, and it is built and maintained by us for the life of your subscription.
Tiers sort by stage, not by profession. The tier appropriate to you reflects where your business is in building its marketing, not what kind of business you run.
Nothing is sold outside a tier.
Every Pinnacle Trax service is part of one of the three subscription tiers. There is no à la carte Pinnacle Trax, and no individual component of the system can be bought on its own.
Add-on components must be attached to an active subscription. They extend a subscription; they do not replace one, and they cannot be purchased by someone who does not have one.
If you want individual services instead of a system, Sweetpea Works LLC offers those separately at sweetpeaworks.com, on an à la carte basis at retail pricing. That is a different engagement, and these Terms do not govern it. Same company, different arrangement — one is a managed system on subscription, the other is discrete work bought as needed.
How the system is built is our decision. We select, license, configure, and maintain the underlying technology, platforms, and infrastructure that deliver the service. We may change any of it at any time, provided the capability you are paying for continues to be delivered. We do not commit to using any particular product, platform, or vendor, and we do not identify them. You are buying a maintained outcome, not a named set of components.
What is not included. Unless your order documentation expressly says otherwise, the subscription does not include paid advertising spend or ad management, print or physical media production, public relations, staffing, sales activity on your behalf, legal or compliance review of your business practices, or any professional advice within your own field.
4. Consultation, the Onboarding Fee, and the Discovery Audit
The consultation. Before anything else, we hold a consultation. It carries no obligation and no cost, and it does not create a client relationship.
The onboarding fee. If you decide to move forward from the consultation, we quote you a single onboarding fee. That fee covers the work of building your base site and standing up your ecosystem. It is separate from, and in addition to, the recurring subscription described in §5.
The onboarding fee is paid in two parts.
Part one — the Discovery Audit deposit: one third of the onboarding fee. This is required before the Discovery Audit begins, and it is credited in full against your onboarding fee.
The Discovery Audit is real work with a real output. It produces your Discovery Finding / Onboarding Path — a document setting out what we found about your current position and the specific path we would take to build your ecosystem. The deposit is the price of that work and that document. It is not a booking fee or a placeholder.
Part two — the balance: the remaining two thirds. When you receive the Discovery Finding / Onboarding Path, you decide.
You may walk away. The Discovery Audit ends, nothing further is owed, and you keep the Discovery Finding / Onboarding Path. The deposit paid for it, and it is yours. The deposit is not refunded, because the work it purchased was performed and delivered.
Or you may move forward. Doing so triggers the remaining two thirds of the onboarding fee and begins your onboarding.
Nothing in the onboarding fee is refundable — not the deposit, and not the balance once you have moved forward. It is stated here plainly rather than buried, because you should know it before you pay anything.
5. Enrollment, Onboarding, and When Billing Begins
There are three separate payment events in a Pinnacle Trax subscription, and they occur at different times.
Event one — the Discovery Audit deposit. One third of the onboarding fee, payable before the Discovery Audit begins. Credited against the onboarding fee. Invoiced by the Company. See §4.
Event two — the onboarding balance. The remaining two thirds, payable when you move forward after receiving your Discovery Finding / Onboarding Path. This covers the build of your base site and the setup of your ecosystem. Invoiced by the Company.
Event three — the recurring monthly subscription. This is where our terms differ from most of the market, and the difference is in your favor: recurring subscription billing does not begin at signature. It begins when your base site launches. You are not paying a monthly subscription for a system that is not yet running.
The enrollment window. Recurring billing is deferred to base-site launch within a 14-day enrollment window. If launch is delayed beyond that window by anything within our control, the deferral continues until launch. If launch is delayed beyond that window because we are waiting on you — content, approvals, access, credentials, or information we have requested — recurring billing begins at the close of the window regardless of launch status.
Your obligations at onboarding. You agree to provide, promptly and accurately: the information requested in the onboarding questionnaire; access to the domain and any accounts required to deliver the service; the content, credentials, imagery, and approvals we request; and a single named person authorized to give approvals on your behalf. The service cannot be delivered without these, and delays caused by their absence are not grounds for credit or refund.
Territory sizing happens at onboarding. Your Exclusive Territory is finally sized during the onboarding questionnaire, not at close. See §7.
6. Subscription Term, Approvals, Changes, and Cancellation
Term. Subscriptions run month to month unless your order documentation states a longer initial term, and renew automatically on the same billing date each month until cancelled under this section.
Payment and automatic renewal. Subscription fees are charged in advance, automatically, to the payment method on file. By enrolling you authorize us to charge that method on each renewal date without further action by you, until you cancel.
You are responsible for keeping the payment method current. An expired card is the most common reason a subscription lapses, and it is the one we cannot fix for you.
The work cycle and approvals. Work is produced on a recurring cycle. Deliverables are submitted to you for approval. You agree to review and respond within 5 business days. A deliverable not responded to within that period is deemed approved so the cycle can continue.
Non-accumulation. Work that is scoped for a period and not approved within that period does not roll forward. Each period’s scope is delivered within that period. Unapproved work is not banked, carried over, credited, or owed later. This is a deliberate term: the service is a continuous system, not a balance of hours, and allowing scope to accumulate would break the cadence that makes it work.
Upgrades. You may upgrade tiers at any time. Upgrades take effect at the start of the next billing period, and the new rate applies from that date. Where an upgrade expands your Exclusive Territory, the expanded territory is subject to availability under §7.
Downgrades. A downgrade takes effect at the end of the most recently approved quarter. Downgrades are not immediate, and are not prorated. The reason is structural: content, sequences, and channels are planned and produced on a quarterly horizon, and work already scoped and approved is already in production. You continue to receive — and to pay for — the tier you approved through the end of that quarter. Your reduced tier and, where applicable, your reduced Exclusive Territory begin the following quarter.
Stopping payment is not cancellation. This is the most important sentence in this section, so it is stated on its own.
A cancellation requires written notice from you. Letting a payment fail, cancelling a card, or disputing a charge does not cancel your subscription, does not release your Exclusive Territory, and does not stop fees from accruing. Your subscription continues until you cancel in writing under this section or we terminate it under the schedule below.
If you have decided to leave, tell us. It takes one message, it stops the clock immediately, and it is the difference between a clean exit and an unpaid balance you did not intend to run up.
What happens when a payment fails. We follow a defined schedule so you always know where you stand. At every step below, we notify you in writing, and every notice includes a reminder to download anything you want to keep.
The schedule below applies unless we have agreed otherwise with you in writing. If something has gone wrong on your end, tell us before the dates rather than after. We cannot act on a situation we do not know about, and silence is the only thing that guarantees the schedule runs.
| Days unpaid | What happens |
|---|---|
| Payment fails | We retry automatically over the following several days and notify you each time. Your service continues. |
| Day 10 | Production is suspended. No new work, no publishing, no posting, no sending. Your website stays live. |
| Day 15 | Your Exclusive Territory is released and becomes available to another business in your profession. We cannot hold a reserved market open on an unpaid account. Your territory is not restored automatically if you later bring the account current. |
| Day 30 | Termination. Your website goes offline. Access to the shared workspace and the website platform ends. §9 applies in full. |
Fees continue to accrue through the date of termination. Bringing the account current before termination restores production; it does not automatically restore a territory that has already been released.
Cancellation. You may cancel at any time by written notice through the contact form on pinnacletrax.com or by mail to the address in §1. We will acknowledge your cancellation in writing, and that acknowledgment is your record that we received it. If you do not receive one, assume the notice did not reach us and contact us again.
Cancellation takes effect at the end of your current billing period, and, where a quarter’s work has been approved, at the end of that quarter on the same basis as a downgrade. We do not prorate partial months. Fees already paid are not refunded except where required by law.
What happens on cancellation. Your Exclusive Territory is released immediately on the effective date and becomes available to any other business in your profession. Publication, posting, sending, and maintenance stop. Hosting, security, monitoring, and any managed services cease. You lose access to the shared workspace and to the website platform.
Download what you want before that date. §9 sets this out in full, and it is the part of these Terms most worth reading before you cancel rather than after.
Suspension and termination by us for other reasons. Separately from non-payment, we may suspend or terminate service for breach of these Terms, for conduct described in §11, or where continuing to serve you would require us to publish content we believe to be false, unlawful, or in violation of the advertising rules governing your profession. Where the reason is curable, we will tell you what the problem is and give you a reasonable chance to fix it first.
7. Exclusive Territory
The commitment. At Managed Premium and Managed Platinum, your territory is reserved. We will not provide subscription services to another business in the same profession within your reserved territory for as long as your subscription is active and in good standing.
Territory begins at Premium. Managed Plus does not include a reserved territory. This is not an oversight — Plus builds foundation, and foundation is not competitive positioning.
How territory is defined. A reserved territory is defined by geography and, in some professions, by segment — practice area, service segment, specialty, project type, or pedagogy. Where segment forms part of the definition, it is recorded with the geography, and two businesses in the same geography but different segments are not treated as competitors. Your specific territory and segment are recorded in your order documentation and control over any general description.
Estimated ranges are estimates. Territory ranges described on the Site or in outreach are estimated by profession and are advertised so you know roughly what to expect. Your actual footprint is sized at onboarding against your real service capacity and market. It may be smaller or larger than the advertised range.
Availability is first come, first served. A territory is reserved when your subscription begins, not when you inquire, and not when you receive a proposal.
Expansion beyond your tier’s ceiling. Each tier includes a territory ceiling. Reach beyond that ceiling — including any adjoining media market — is available as a separately priced add-on, quoted per additional market. It is never included in the subscription fee.
Right of first refusal. If another business in your profession requests a reservation that would require expanding into or overlapping your reserved territory at a higher tier, you will be offered the upgrade first. You will have 10 business days to accept. If you decline or do not respond, we may reserve the overlapping territory to the other business, and your reserved territory will be adjusted accordingly at the start of your next billing period, with written notice.
What Exclusive Territory does not promise. It is a commitment about who else we will serve. It is not a promise of market exclusivity, of a lead volume, of a search ranking, of a revenue result, or that competitors outside our client base will not market against you. Businesses in your profession that are not our clients are unaffected by it, and there will be many.
Release. Your territory is released on cancellation, on downgrade to a tier that does not include it, or on non-payment — effective as described in §6.
Non-payment releases a territory before the subscription itself ends. A reserved market is the thing another business in your profession cannot buy while you hold it, and holding it open on an unpaid account costs us a sale and costs them a market. The release date in §6 is earlier than the termination date for that reason. If you intend to keep your territory, keep the account current — and if you are having a payment problem, tell us before the date rather than after, because a released territory may already be reserved to someone else.
8. Results
We do not guarantee results. Not leads, not rankings, not traffic, not conversions, not revenue. We commit to building and maintaining the ecosystem described in your order documentation, to a professional standard, on the cadence stated.
Marketing outcomes depend on things outside our control: your market, your pricing, your competitors, your capacity to answer the phone and follow through, search engine and platform algorithm changes, the accuracy of what you tell us, and the speed of your approvals. Any figure, projection, case study, or example — including any results achieved by another client — is illustrative and is not a promise of what you will achieve.
Your professional obligations remain yours. Several of the professions we serve are governed by advertising rules, licensing boards, scope-of-practice limits, or regulatory review requirements. We build compliance-aware content and we will flag concerns we notice, but we are not your compliance reviewer and we do not provide legal advice. You are responsible for reviewing and approving everything published under your name, and for ensuring it complies with the rules that govern you. Approval of a deliverable is your representation that you have done so.
9. Intellectual Property and Ownership
Our property. The Site, the Pinnacle Trax name and marks, our methodologies, frameworks, templates, processes, page structures, prompt systems, and the configuration and architecture of the ecosystem are and remain the property of Sweetpea Works LLC. Nothing in these Terms transfers them.
Your property. Your business name, marks, logos, likeness, testimonials, existing content, customer data, and any material you supply remain yours. You grant us a non-exclusive license to use them for the purpose of delivering the service, and to reference your business and display our work for you as a portfolio and case-study example unless you tell us in writing not to.
Content produced for you. Content we produce specifically for your business — the written copy, articles, and creative assets published under your name — is licensed to you for use in connection with your business for as long as your subscription is active.
The shared workspace. We maintain a shared cloud folder for each client. That folder is ours. We create it, we own it, and we grant you access to it as part of the service.
Content is not locked inside it. Once a deliverable moves out of review, you can open it, download it, or copy it at any time, as often as you like. We do not restrict that, and we encourage it.
Keep your own copies. Anything you put into the shared folder, and anything we deliver into it, should also live somewhere you control. The shared folder is a working space, not your archive. Treat it the way you would treat a contractor’s job site — useful while the work is happening, not the place your records live.
Access ends when the subscription ends — however it ends. On cancellation, you lose access to the shared folder and to the website platform. Both are part of the managed service, and both stop when the service stops.
This applies equally to a subscription terminated for non-payment. A subscription that lapses because payments stopped ends the same way as one cancelled deliberately, and on the schedule in §6. If your account is behind, the time to download what you want is now — not after the termination date, when it is no longer possible.
Shared and adapted content. Because clients in the same profession are separated by Exclusive Territory, some content is developed at the profession level and adapted for your business. You receive a license to your adapted version. You do not receive ownership of the underlying profession-level work, and it may be adapted for clients in other territories. This is disclosed here because it is fundamental to how the service is priced and delivered.
Your website on cancellation. The website is built, hosted, secured, and maintained as part of the managed subscription. It runs on our platform, under our licenses, in our environment.
The website itself does not transfer. Its build, its configuration, and the licensed components that run it are part of the managed service and end with it.
If you want anything from your website, download it before your access ends. The text, the images you supplied, the articles, the pages — all of it is visible and retrievable while your subscription is active, and it is your responsibility to retrieve it. We are not able to reconstruct a site after access has ended, and we do not hold a copy in escrow for you.
Your domain remains yours. We will cooperate promptly in transferring control of it to you or whoever you designate, at no charge.
Stock media we supply. Where we supply stock photography, video, illustration, or graphics, we do so under licenses held by Sweetpea Works LLC. Those licenses are ours and are not transferable. They permit use of the media in the work we produce and maintain for you while your subscription is active. They do not give you independent rights to that media, and they do not survive cancellation. If you want media you can keep, tell us during onboarding and we will source it on a license issued to you, quoted separately.
Media you supply is your responsibility. This one is important, so it is stated plainly rather than buried.
You are solely responsible for the legal right to use any media you provide to us — photographs, video, logos, illustrations, music, floor plans, renderings, artwork, or any other material. By providing it, you represent and warrant that you own it or hold a valid license permitting its use in your marketing, and that its use will not infringe any copyright, trademark, right of publicity, or privacy right.
We do not verify the provenance of client-supplied media, and we are not in a position to. A photograph taken by a hired photographer usually belongs to the photographer unless the contract says otherwise; a rendering produced by an architect usually belongs to the architect; an image found through a web search almost never carries a usable license. These are the three that cause actual problems, and if you are not certain about a piece of media, say so before we publish it rather than after.
If a claim arises from media you supplied, §15 applies.
Photographs of identifiable people — including staff, clients, patients, students, or children — are your responsibility to obtain consent for, in whatever form the law and your profession require. Where children appear, that means documented parental consent, and it must be in place before the media reaches us.
Third-party licenses generally. Some components of the ‘ecosystem’ run on licenses held by us. Those licenses are ours, are not transferable, and end when the subscription ends.
10. Your Data and Your Contacts
Contact records captured through your ecosystem belong to you. Names, email addresses, phone numbers, and form submissions captured through the website and systems we operate for you are your business records. We process them to deliver the service.
We do not sell them, and we do not use them to market to your contacts on our own behalf, ever.
Export during your subscription. While your subscription is active, you may request a copy of your contact records and we will provide it. As with everything else in §9, the practical advice is to keep your own current copy rather than to rely on requesting one later.
Your responsibility for your own marketing. Where the ecosystem sends email or messages on your behalf, you are responsible for the lawfulness of your list and your messages, including under the CAN-SPAM Act and, for any text messaging, the Telephone Consumer Protection Act. You will not supply us with purchased lists, scraped contacts, or contacts who have not consented where consent is required. We may refuse to send anything we reasonably believe would violate these laws.
How we handle personal information generally is described in our Privacy Policy, which is incorporated into these Terms by reference.
11. Acceptable Use
You will not use the Site or the services to publish or promote anything unlawful, fraudulent, defamatory, infringing, or deceptive; to make claims about your services that you cannot substantiate or that violate the rules governing your profession; to misrepresent your credentials, licensure, or affiliations; to harass or attempt to gain unauthorized access to our systems; or to reverse engineer, scrape, or copy our Site or methodologies.
We will not publish content we believe to be false, misleading, unlawful, or in violation of the advertising rules governing your profession, and refusing to do so is not a breach of our obligations.
12. Third-Party Services and Platforms
The ecosystem interacts with third-party services and platforms — search engines, social channels, email infrastructure, payment processors, and others. We do not control them. They change their rules, their algorithms, their pricing, and their availability without notice, and they may suspend or remove accounts on their own terms. We are not responsible for their acts, omissions, outages, policy changes, or decisions about your accounts, and their occurrence is not a failure of our service.
13. Disclaimers
The Site and the services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or that the services will be uninterrupted, without error, or produce any particular outcome. Content on the Site is general information about our services, not advice.
14. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or lost goodwill, arising out of or relating to these Terms or the services, even if we were advised such damages were possible.
Our total aggregate liability for any claim arising out of or relating to these Terms or the services will not exceed the total amount you paid us in the twelve months immediately preceding the event giving rise to the claim.
Some states do not allow certain exclusions or limitations, and where that is the case, the exclusions and limitations above apply only to the extent permitted.
15. Indemnification
You will indemnify, defend, and hold harmless Sweetpea Works LLC and its owners, officers, and contractors from any claim, demand, loss, liability, or expense — including reasonable attorney fees — arising out of:
- content, materials, claims, or information you supply or approve;
- any media you supply, including any claim that its use infringes a copyright, trademark, right of publicity, or privacy right, and any claim arising from the depiction of an identifiable person without adequate consent;
- your breach of these Terms;
- your violation of any law or of the rules governing your profession; and
- any dispute between you and your own clients or customers.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules.
The parties will first attempt to resolve any dispute in good faith by direct discussion for 30 days. Any dispute not resolved that way will be brought exclusively in the state or federal courts located in Jefferson Parish, Louisiana, and both parties consent to that jurisdiction and venue.
17. General
Entire agreement. These Terms, your order documentation, and our Privacy Policy are the entire agreement between us on their subject matter.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. Not enforcing a provision once does not waive it, and does not establish a course of dealing. Any accommodation, extension, adjustment, or forbearance we extend on one occasion applies to that occasion only, must be in writing to be effective, and does not modify these Terms or entitle you to the same accommodation again.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of the business.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship.
Notices. Notices to you go to the email address on file, and are effective when sent. Keeping that address current is your responsibility — a payment-failure or termination notice sent to an address you no longer monitor is still effective, and this is the most common way a client misses the schedule in §6. Notices to us go through the contact form on pinnacletrax.com or by mail to 800 Central Avenue, Jefferson, Louisiana 70121.
Sweetpea Works LLC 800 Central Avenue, Jefferson, Louisiana 70121 Provider of Pinnacle Trax